Consumer protection services:
Consumer protection service means that the seller signed the South China Wholesale Network Consumer Protection Service Agreement and promised to provide consumers with transaction protection services. If the buyer purchases a brand new baby online at Nanguo Wholesale Network, and encounters quality problems when receiving the goods, or the online description does not match, or the goods are not received after payment, the buyer can send to Nanguo Wholesale Network according to the rules of this page and the Nanguo Wholesale Network rules. Initiate a compensation application. After verification, Southland Wholesale Network will make advance compensation to protect the interests of buyers.
Buyer's guaranteed rights:
During the shopping process of Nanguo Wholesale Network using online payment services, I encountered the following problems:
(1) The quality of the received goods has problems;
(2) The goods received do not match the online description;
(3) The goods were not received after payment.
The seller promises a refund of the return and bears the return shipping cost.
If the seller fails to fulfill the promise, the buyer can initiate a consumer protection complaint against the seller and apply for compensation. Nanguo Wholesale Network will make advance payment after verification to protect the interests of buyers.
Note: Transactions that buyers do not follow the process are not covered by consumer protection:
(1) In the case that the goods are not received, the buyer confirms the transaction of receiving the goods in advance;
(2) In the case of not receiving the goods, the buyer did not apply for a refund in time and the transaction was overtime.
Conditions for filing a consumer protection claim:
(1) The relevant product of the compensation application initiated by the buyer is the same as the received product;
(2) the buyer has requested the seller to provide a return service and was rejected by the seller;
(3) The buyer's application for compensation complies with the relevant laws and regulations in form;
(4) The amount of compensation application is limited to the amount of goods actually paid by the buyer;
Buyers apply to South China Wholesale Network for consumer protection payment period within 15 days from the date of successful transaction.